Associate Customer Success Manager at Attendify (Kyiv)

Qualifications

  • 1-2 year track record of delighting customers in a sales, success or support role.
  • Awareness for customer context and a keen ability to empathize with their needs.
  • A strategic, consulting mindset to understand the client’s needs before, during, and after their events.
  • Outstanding oral and written communication skills.
  • Ability to leverage resources within the company to get the right answers and achieve resolution through personal leadership.
  • Passion for developing a career in a startup environment, working in a global multi-cultural organization.
  • Must have created a mobile event app using Attendify. Seriously, sign up on the site — it is free.

As a plus:

  • Experience with the meeting, conference and event industry.
  • Experience working with SaaS software tools like Salesforce, Intercom, Trello, Monday and others
  • Experience running online demos.

Responsibilities

  • Become a trusted advisor to our customers and help manage every aspect of the post-sales relationship.
  • Manage a portfolio of hundreds of customers with diverse needs, requirements, and levels of technological sophistication.
  • Proactively monitor customer activity and provide insights to clients to improve outcomes.
  • Educate clients on the value they can get from Attendify and help them unlock value from new features and unexplored capabilities.
  • Work with clients who have 1-2 events a year focusing on value add and individual product upsell.
  • Be the customer’s voice internally and provide feedback on how we can better serve their needs.
  • Maintain a deep understanding of Attendify’s product and advocate the most relevant features/functionality for specific customer needs.

Proposal

  • Thousands of world-famous clients will appreciate your work.
  • Training program and mentorship to shorten your ramp-up time.
  • Work on a team of equals, we don’t waste time on bureaucracy and micromanagement.
  • Competitive salary & career growth opportunities.
  • Education: library, courses, conferences, English classes.
  • Equipment: MacBook Air, monitor, and accessories you might need.
  • Other benefits: lunches, fruits and medical insurance.
  • Great office located in central Kyiv.

About Attendify

An event technology company. Our core product is a mobile event app used at conferences, exhibitions, corporate meetings and other events.

Attendify in numbers:

  • 70+ team members worldwide operating as a united team.
  • 14K+ events served all time.
  • 3K+ clients, among them Google, Facebook, Bloomberg, PepsiCo, and UEFA.
  • Top-5 markets: the US, Canada, UK, Germany, and Australia.

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