Customer care manager for TriggMine (Kyiv)

Qualifications

  • Excellent English communications skills both spoken and written (mandatory).
  • Native language skills in Russian and Ukrainian (preferred).
  • Additional languages will be a plus.
  • Communication Skills: Our Customer care manager is able to interact with customers using appropriate language to identify their requirements and provide solutions or assistance.
  • Customer Service Skills: Adept at courteously relating with clients to ensure their needs and expectations are met.
  • Problem-solving Skills: Skilled in analyzing customer complaints or issues to come up with recommendations useful in resolving client problems.
  • Ability to focus and deliver pro-actively in a dynamic, multi-tasking, fast-paced environment.
  • A desire to further develop personal knowledge.
  • Sales Experience (preferred).

Responsibilities

  • Handling customer inquiries with the highest degree of courtesy and professionalism;
  • Providing fast, and effective communication via web-based program (s);
  • Assist customers with placing orders and identify opportunities to cross & upsell;
  • Working with multiple mainframe, software, and web-based programs;
  • Ability to adapt to changing demands of the work environment;
  • Cross selling and up selling;
  • Work with Sales/ Marketing support staff to resolve any customer related problems or sales opportunities that require their assistance.

Proposal

  • An environment in which you can balance great work with a great life.
  • Working on a product that can make a big difference in the e-commerce market.
  • Working with modern and exciting technologies and tools.
  • High impact and responsibility in a fast growing company.
  • Passionate people building great products.
  • Employees with a wide variety of interests.

About TriggMine (triggmine.com)
An automated email marketing service for e-commerce. Our engineering team builds solutions that make email marketing automation platform easy for our customers to convince their website visitors into becoming their Best Buyers. They range from creating a beautiful user experience and working on search algorithms to automating our scalable server infrastructure.

We believe that small, agile, and cross-functional teams are the key ingredients to creating value for our customers. We also strongly believe in collecting and analyzing data to help guide our decisions for building a great product.
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