Community Support Representative for Restream (Vinnytsia, remote ok)

Qualifications

  • Tech savvy and hungry to improve technical skills.
  • Ability to identify customer needs and successfully implement solutions.
  • Excellent verbal & written communication skills (English, Russian) you can explain complex issues in simple terms and adapt your tone for different users.
  • Ability to identify customer needs and successfully implement solutions.
  • A humble and friendly person who genuinely loves helping people and solving problems.

Responsibilities

  • Become an expert on how Restream works and its day-to-day usage, helping our users/customers understand the features and all of the benefits pertaining to their specific needs.
  • Respond to customer support inquiries and monitor the incoming tickets in all of our support channels (Intercom, FB, Twitter).
  • Keep an active presence in our community (Discord/Reddit).
  • Maintain content in the help center.
  • Maintain content in the Intercom chat. E.g. increase the base of auto answers.
  • Identify common customer challenges and proactively find ways to improve our product and processes.
  • Gather feedback and feature requests and communicate them effectively to the team.

Proposal
As Restream’s Community Support Representative, you will play an essential role in creating, managing, and influencing user / customer experience.

You will act as a primary point of contact for all customer inquiries and be directly responsible for ensuring customer satisfaction.

This position will also work closely with members of the Restream team to improve customer satisfaction by gathering feedback, testing new features, and many other responsibilities.

Our customers take Restream seriously as it plays a crucial role in their streaming activities. Therefore, it is important for us to provide the best possible customer experience to our highly valued customers.

Salary
$300-700.

About Restream (restream.io)

Founded in January 2015, Restream helps creators/influencers to broadcast video live to Twitch, Youtube, Facebook Live, Periscope and 30+ other streaming services simultaneously.

Thousands of users worldwide trust Restream’s free and premium products, including customers like Microsoft, Zynga, Gameloft, Boilerroom, ESL, among others.

Restream, Inc is headquartered in Austin, Texas US with R&D office in Ukraine.

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