- fluent English at an advanced level;
- fluent French;
- excellent written communication skills;
- passionate about bitcoins and blockchain technologies;
- fast learner and flexible for changes;
- do not afraid to ask questions and share ideas;
- highly organised and self-disciplined;
- ability to understand clients’ issues and questions and offer perfect and clear solutions (even if the client is not sure himself what exactly he needs);
- capable of working under pressure and deadlines as well as handling clients with negative attitude;
- very customer oriented and know how to make a customer happy.
We would love if you also:
- have previous experience of working remotely;
- have previous experience in customer service or technical support;
- have a university degree;
- have experience of writing internal documentation and Help/Knowledge Base articles;
- are acquainted with Zendesk and Atlassian products.
- answer clients’ questions and help to resolve the issues over emails (via ticketing system), chats, social networks and other channels;
- participation in building Wirex multilanguage knowledge base and community;
- be ready to accumulate feedback from the clients and – share ideas how to improve the product;
- work closely with QA and marketing teams to address clients’ needs.
- international team and friendly atmosphere;
- flexible schedule;
- competitive salary (with bonuses and rewards);
- paid vacations (4 weeks/year) and sick-leave;
- challenge to work in a fast-growing startup with enthusiastic professionals;
- modern and comfortable office near Pecherska metro station.
About Wirex (wirexapp.com)
A first-mover blockchain personal bank that combines the benefits of blockchain with traditional payment infrastructure. This is а payment card and full fledged bank that fits on your phone. We are a global leader in the bitcoin-lined card market, with 400K users in more than 130 countries.
Wirex is London-based fintech start-up, established 3 years ago, with offices in London, Prague and Kyiv.
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