Customer Service Representative for Wirex (Kyiv)

Qualifications

  • fluent English at an advanced level;
  • fluent French;
  • excellent written communication skills;
  • passionate about bitcoins and blockchain technologies;
  • fast learner and flexible for changes;
  • do not afraid to ask questions and share ideas;
  • highly organised and self-disciplined;
  • ability to understand clients’ issues and questions and offer perfect and clear solutions (even if the client is not sure himself what exactly he needs);
  • capable of working under pressure and deadlines as well as handling clients with negative attitude;
  • very customer oriented and know how to make a customer happy.

We would love if you also:

  • have previous experience of working remotely;
  • have previous experience in customer service or technical support;
  • have a university degree;
  • have experience of writing internal documentation and Help/Knowledge Base articles;
  • are acquainted with Zendesk and Atlassian products.

Responsibilities

  • answer clients’ questions and help to resolve the issues over emails (via ticketing system), chats, social networks and other channels;
  • participation in building Wirex multilanguage knowledge base and community;
  • be ready to accumulate feedback from the clients and – share ideas how to improve the product;
  • work closely with QA and marketing teams to address clients’ needs.

Proposal

  • international team and friendly atmosphere;
  • flexible schedule;
  • competitive salary (with bonuses and rewards);
  • paid vacations (4 weeks/year) and sick-leave;
  • challenge to work in a fast-growing startup with enthusiastic professionals;
  • modern and comfortable office near Pecherska metro station.

About Wirex (wirexapp.com)
A first-mover blockchain personal bank that combines the benefits of blockchain with traditional payment infrastructure. This is а payment card and full fledged bank that fits on your phone. We are a global leader in the bitcoin-lined card market, with 400K users in more than 130 countries.

Wirex is London-based fintech start-up, established 3 years ago, with offices in London, Prague and Kyiv.

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