Customer Care Manager for SupportYourApp (remote ok)

Qualifications
We’re looking for a talented Customer Care Specialist and you seem to be our perfect match! Just look, you:

  • Speak English fluently with no or minimum accent.
  • Communicate with native speakers without any barriers.
  • Are passionate about technologies and IT sphere.
  • Are eager to help customers with all sort of issues.
  • Have some experience in customer support/sale.

Responsibilities
We’ll be happy to have you here for:

  • Winning our customers’ hearts (simply help them via email/phone/live chat).
  • Communication with clients and developers from USA, Canada and Europe.
  • Learning fascinating IT products – SaaS, software and hardware.
  • Contribution to product’s success (building FAQ, knowledgebase).

Proposal
Why SupportYourApp? Oh, that’s obvious! Here we go:

  • Intensive training on LMS platforms and paid trial period.
  • Either flexible or fixed schedule.
  • Amazing atmosphere (feel it!) and fully equipped with iMacs office.
  • Competitive salary paid in USD and performance bonuses.
  • Coffee, tea, cookies, candies, fruits (a LOT of!).
  • Good bonuses for referring friends and acquaintances to our company (referral program).
  • Taxi for late hours.
  • Various sports events and teambuilding.

About SupportYourApp (supportyourapp.com)
«Google’s done a super good job on search; Apple’s done a great job on the IPod» (Bill Gates). And SupportYourApp is doing an excellent job on Customer Care. Based in one of the largest IT hubs of Europe, SupportYourApp is a Ukrainian-based customer support outsourcing team full of incredibly creative and hardworking individuals. First conceived in 2012, our unique company focuses on providing professional inbound, outbound, and back-office support specifically for innovative software and hardware developers.

We do outsourced customer support for Mac OSX, Windows, SaaS and IoT startups around the world.
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