Customer Care Representative for Wentrum (Kyiv)

Qualifications
What you really need for this job is:

  • Fluent English (oral and written).
  • Strong desire to work and constantly develop your skills and knowledge.
  • Ability to learn fast.

Responsibilities

  • Interaction with new clients, advising on the order procedures, assistance with the web site interface.
  • Providing support for existing clients: resolving product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution; following on the process of the order.
  • No cold calling.

Proposal
That’s almost it! Instead, you will get:

A free training opportunity.

  • Ability to choose the working schedule that suits you best.
  • Respectably and timely salary + bonuses for extra miles.
  • Friendly and professional work environment.

Working conditions:

  • Morning 07:00 – 15:00.
  • Day 15:00 – 22:00.
  • Night 22:00 – 07:00.
  • 2-3 days off per week.

Salary
Starting from 10 000 uah.

About Wentrum (wentrum.com)
A Ukrainian company that works on foreign markets and provides high-quality service in intelligence projects.

Our mission is to be the best backup for our clients, partners and the Team, provide high-quality service, and not only meet people’s expectations, but exceed them by doing more. Revolutionary ideas are the basis of building up our core values and corporate standards. People are our priority number one! We do believe that the spirit we have and expand is one of the most important things which helps us meet our set goals and make People happy.

We are looking for enthusiastic and energetic team members, who will provide superior assistance via phone, e-mail and chat, process orders and applications, and deal with potential customers.
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