Customer Relationship Manager at Reliex (Lviv)

Qualifications

  • Work experience — 1+ years.
  • You are fluent in English (both speaking and writing).
  • You have an experience in communication with international customers (voice &/or email).
  • You can bring new and creative ways of initiating conversations that uncover opportunities with new customers (be willing to research and be self-organized).
  • You are empathetic to customers, a good listener and driven by providing the best answers to our potential and current users.

A big plus:

  • You have experience working in customer-facing roles within the SaaS industry.
  • You have a degree in Applied Linguistics and English.

Responsibilities

  • Foster positive relationships with our customers as their primary point of contact.
  • Conduct needs assessment calls with specific prospects.
  • Schedule and conduct online product demonstrations.
  • Provide proactive support and follow up with customers and prospects.
  • Become an expert in the features and benefits of ActivityTimeline product.
  • Help clients implement services and plan projects effectively.
  • Identify upselling and cross-selling opportunities.

Proposal

  • «No politics» policy. Communicate directly with others, not through others. Nobody at Reliex is unreachable because of their title or their position in the organization. All doors are always open.
  • Competitive salary in a fast-growing product company.
  • Comfortable workplace in a spacious office in Lviv.
  • 3 calendar weeks (or 15 working days) of paid vacation for each employee per year.
  • Various snacks and fresh fruits within the office.

About Reliex (reliex.com)
A software solution company that provides JIRA tools and add-ons for managing teams and organizing their workflows in a most productive way.

We started our way in 2011 and since then have successfully launched three products: Activity Timeline, Find Duplicates and Email Notifications Digest. Our products are already used by large and well known international companies with 1000+ employees.

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