Customer Service Intern at TaaS (Kyiv)

Qualifications

  • English Literacy (written and spoken).
  • Strong communication & negotiation skills.
  • Great fast-learning and problem-solving skills.
  • Excellent multitasking and organizational skills with attention to detail.
  • Ability to explain complex concepts concisely.

As a plus:

  • Previous experience in a troubleshooting environment.
  • Completing customer support courses/trainings.
  • Technical background or basic IT education.

Responsibilities

A great opportunity to start a career in Customer Service in a dynamic and fast-paced blockchain product company.

We are looking for proactive and people-oriented individuals with excellent troubleshooting skills. The key role is to ensure high quality of customer service and help our clients get the best customer experience.

  • Provide customer support via chat, tickets and phone.
  • Consult clients about service, features, payment options etc.
  • Deliver guidance to on-boarding operations for understanding and complying with KYC requirements.
  • Resolve customers’ issues with the service, engage relevant team members, as necessary.
  • Follow communication procedures, guidelines and policies.
  • Ensure that each customer receives outstanding service by providing a friendly environment.
  • No night shifts, cold calling or sales.

Proposal

This is a paid part-time internship that lasts for 3 months. After completing it successfully, you will be offered a Customer Service Representative position at our company.

  • Personal and professional growth opportunities in a leading blockchain company;
  • Competitive salary and challenging tasks;
  • Paid vacation and sick leaves;
  • Fun events for the team, friends, and family.

About TaaS (taas.fund)

We are an investment fund dedicated to blockchain wealth management.

Our product arm — Kepler Technologies — creates customer-centric trading, portfolio management, and business intelligence solutions that mainstream investments into Blockchain market and drive long-lasting adoption.

Хочу цю роботу

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2. Можете податися лише на 3 вакансії в день.
3. Перевіряйте електронну скриньку щодня, 90% роботодавців спілкуються через імейл.
4. Для створення резюме можете скористатися сервісами: Ineedaresume, CakeResume чи JobCV.





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