Customer Success Specialist at Newoldstamp (Lviv)

Qualifications

  • Advanced in written English.
  • Good at spoken English.
  • Analytical & strategic thinking.
  • Customer-oriented and responsible attitude.
  • Desire to learn, grow professionally, and potentially take other responsibilities.

Preferably:

  • Experience in using Intercom (Chat app), Slack, Google apps, etc.
  • Experience in chat support and customer service.

Responsibilities

  • Take care of customer inquiries received via email and chat.
  • Provide professional support, help customers set up their accounts and solve their problems.
  • Ensure customer’s satisfaction rate growth.
  • Compile reports and set up support process.
  • Learn and apply the supporting sales strategy.
  • Qualify incoming leads and delegate them to the sales team.
  • Increase existing customer’s engagement with the platform (Facebook groups, emails, polls).

Proposal

  • Enjoyable working conditions, quiet workplace in a comfy office (no large open spaces).
  • Healthy communication with all the team.
  • Paid training, seminars, and conferences.
  • Free lunch with the team (with any dietary needs).
  • Exciting work in the global market.

About Newoldstamp

We are a Lviv-based SaaS marketing tool for creating and managing corporate email signatures and using them as a new marketing channel. We solve the small problem and make marketer’s life easier. Our team is ambitious and in love with our project.

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