Qualifications
- Advanced in written English.
- Good at spoken English.
- Analytical & strategic thinking.
- Customer-oriented and responsible attitude.
- Desire to learn, grow professionally, and potentially take other responsibilities.
Preferably:
- Experience in using Intercom (Chat app), Slack, Google apps, etc.
- Experience in chat support and customer service.
Responsibilities
- Take care of customer inquiries received via email and chat.
- Provide professional support, help customers set up their accounts and solve their problems.
- Ensure customer’s satisfaction rate growth.
- Compile reports and set up support process.
- Learn and apply the supporting sales strategy.
- Qualify incoming leads and delegate them to the sales team.
- Increase existing customer’s engagement with the platform (Facebook groups, emails, polls).
Proposal
- Enjoyable working conditions, quiet workplace in a comfy office (no large open spaces).
- Healthy communication with all the team.
- Paid training, seminars, and conferences.
- Free lunch with the team (with any dietary needs).
- Exciting work in the global market.
About Newoldstamp
We are a Lviv-based SaaS marketing tool for creating and managing corporate email signatures and using them as a new marketing channel. We solve the small problem and make marketer’s life easier. Our team is ambitious and in love with our project.
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