- Excellent English communications skills both spoken and written (mandatory).
- Native language skills in Russian and/or Ukrainian (preferred).
- Communication Skills: our Customer Support Representative is able to interact with customers using appropriate language to identify their requirements and provide solutions or assistance.
- Customer service skills: adept at courteously relating with clients to ensure their needs and expectations are met.
- Problem-solving skills: skilled in analyzing customer complaints or issues to come up with recommendations useful in resolving client problems.
- Ability to focus and deliver proactively in a dynamic, multi-tasking, fast-paced environment.
- The desire to further develop personal knowledge.
- Handling customer inquiries with the highest degree of courtesy and professionalism.
- Providing fast, and effective communication via web based program(s).
- Assist customers with placing orders and identify opportunities to cross & up sell.
- Working with multiple mainframe, software, and web-based programs.
- Ability to adapt to changing demands of the work environment.
- Work with Sales/ Marketing/ Development teams to resolve any customer related problems that require their assistance.
- An environment where you can balance great work with a great life.
- Competitive salary based on professional experience.
- Career growth opportunities within the team.
- Working on a product that is going to make a huge difference in the e-commerce market.
- Working with modern and exciting technologies and tools.
- High impact and responsibility in a fast growing company.
- Friendly environment within the team.
- Free mood increasers: coffee, tea, candies cookies etc.
About Triggmine (triggmine.io)
The first decentralised platform for marketing automation. We are combining blockchain, AI and marketing elements in order to create a unique platform that helps eCommerce owners to run their businesses. At this point we have 20 people in our core team. Target audience — SMB Asia and US markets.