Customer Support Representative at Triggmine (Kyiv)

Qualifications

  • Excellent English communications skills both spoken and written (mandatory).
  • Native language skills in Russian and/or Ukrainian (preferred).
  • Communication Skills: our Customer Support Representative is able to interact with customers using appropriate language to identify their requirements and provide solutions or assistance.
  • Customer service skills: adept at courteously relating with clients to ensure their needs and expectations are met.
  • Problem-solving skills: skilled in analyzing customer complaints or issues to come up with recommendations useful in resolving client problems.
  • Ability to focus and deliver proactively in a dynamic, multi-tasking, fast-paced environment.
  • The desire to further develop personal knowledge.

Responsibilities

  • Handling customer inquiries with the highest degree of courtesy and professionalism.
  • Providing fast, and effective communication via web based program(s).
  • Assist customers with placing orders and identify opportunities to cross & up sell.
  • Working with multiple mainframe, software, and web-based programs.
  • Ability to adapt to changing demands of the work environment.
  • Work with Sales/ Marketing/ Development teams to resolve any customer related problems that require their assistance.

Proposal

  • An environment where you can balance great work with a great life.
  • Competitive salary based on professional experience.
  • Career growth opportunities within the team.
  • Working on a product that is going to make a huge difference in the e-commerce market.
  • Working with modern and exciting technologies and tools.
  • High impact and responsibility in a fast growing company.
  • Friendly environment within the team.
  • Free mood increasers: coffee, tea, candies cookies etc.

About Triggmine (triggmine.io)

The first decentralised platform for marketing automation. We are combining blockchain, AI and marketing elements in order to create a unique platform that helps eCommerce owners to run their businesses. At this point we have 20 people in our core team. Target audience — SMB Asia and US markets.

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