Customer Support for Relocate.me (Dnipro)

Qualifications

  • Fluent in written and spoken English.
  • Know the difference between Java and JavaScript. You’re also able to slightly ‘scan’ profiles of software developers.
  • Have a track record of supporting clients from different parts of the world.
  • Nailed e-mail communication, your style of writing is short & ‘right to the point’.
  • Fast-learner and have a thirst for new knowledge.
  • Ready for the adventure.

Would be a plus:

  • Have a successful experience of converting trial periods into paid ones.
  • IT Recruiting experience.
  • Have a book ‘Delivering Happiness’ by Tony Hsieh at your bookshelf.
  • Experience with Google Analytics.

Responsibilities
In your role as Customer Support you will be responsible for managing and supporting our clients, as well as helping applicants to make an agreement stick with the first ones.

Daily tasks will include:

  • Select and present applicants to the clients.
  • Support clients with valuable data (weekly reports, insights on how applicants using search, ways to improve job descriptions, etc).
  • Define the prior clients on a weekly base.
  • Manage ‘trial periods’ for clients and further invoicing.
  • Pre-selection of software developers who applied for client’s vacancies.
  • Review the profiles of software engineers to find the real «gems» among them.
  • Search the web to find the interesting facts about applicants.
  • Upsell more vacancies to existing applicants.
  • Help us making the service better every day.

Proposal

  • Unleash your creative potential within a dynamic and fast-growing team.
  • Cooperation with IT talents from across the globe.
  • Constant growth is highly encouraged (international events, educational opportunities, English classes, etc.).
  • Various team building activities.
  • Flexible working hours and opportunity to work from home (from time to time).
  • Comfortable office at the very core of Dnipro.
  • Office perks (fresh lunches, fruits, coffee).

About Relocate.me (relocate.me)
A matchmaker with tech companies seeking foreign employees (early-adopters are Booking.com, Rocket Internet, Catawiki, Delivery Hero, Flixbus, etc). Relocate.me is a one-stop platform to explore countries (visa requirements, taxes, housing) and find tech jobs abroad with guaranteed relocation packages.

Our team is 8 people now. The 2nd month of our job platform is over, the early traction is 20 clients, 1500 registered users from 37 countries, 1000 applies for vacancies in 8 cities.

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