Customer Support Manager at Pix Inc. (Kyiv)

Qualifications

  • English level — advanced.
  • Excellent communication and presentation skills.
  • A desire to provide the best possible help to customers.
  • Active, tech-savvy and social person.

Responsibilities

Customer support:

  • Identify and assess customers’ needs to achieve satisfaction.
  • Manage large amounts of incoming emails/messages/calls.
  • Build sustainable relationships of trust through open and interactive communication.
  • Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs.
  • Handle product recalls.

Logistics:

  • Leading eCommerce logistics operations.
  • Stock count and management.

Assistance:

  • Manage operational tasks provided by heads of departments.

Proposal

  • Flexible working hours.
  • Working in a dynamic environment.
  • A young and passionate start-up team.
  • Office situated on Podil (Kontraktova Square Subway st.).
  • Competitive salary.
  • Possible ways of growth: sales or digital marketing.

About Pix Inc.

Our company creates an ecosystem of customizable devices.

Our first product — Pix Backpack — The first customizable backpack with a built-in programmable screen that can be controlled from iOS/Android app. Users can draw and display images and animations right on the Pix Backpack.

We started from Kickstarter in 2018 and got pre-orders for $570,000. Currently, Pix Inc. manufactures and sells its products worldwide and has more than 10,000 customers all over the globe.

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