Customer Support Manager for Booked (Kyiv)

Qualifications

  • English — Upper Intermediate.
  • Another language will be a plus.
  • Excellent communication skills.
  • Stress resistance.
  • Problem-solving attitude.
  • Good PC and Internet knowledge.
  • Customer orientation.

Responsibilities

  • Solve problems of customers by phone and e-mail.
  • Handle inquiries from hotels and hotel suppliers by phone and e-mails.
  • Resolve or escalate technical or other problems.
  • Report bugs to the development team for a further fix.
  • Outbound calls to hotels/guests to arrange special requests.
  • Provide feedback on the quality of the website on an ongoing basis.

Proposal

  • Part-time job — up to 20 working hours per week: day shifts (10:00-14:00) on weekend and evening shifts (19:00-23:00) on weekdays.
  • Nice and friendly team.
  • Interesting job with international customers in a travel-related industry.
  • Comfortable office near «Holosiivska» metro station.

About Booked (booked.net)
One of our largest projects is a hotel booking service. It operates in 20 countries.

Maklai is an international company of a full cycle of software development, established in 2007 in Ukraine, with a central office in Kiev. Now we are just over 30 people.
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