Customer Support Representative for SupportYourApp (Kyiv)

Customer Support Representative for SupportYourApp (Kyiv)

Qualifications

  • speak English fluently with no (minimum) accent;
  • be passionate about technologies and IT sphere;
  • communicate with native speakers without any barriers;
  • be eager to help customers with all sort of issues.

It’s brilliant if you have some experience in customer support/sales!

Responsibilities

  • winning our customers’ hearts (simply help them via email/phone/live chat);
  • contribution to product’s success (building FAQ, knowledgebase);
  • communication with clients and developers from USA, Canada and Europe;
  • learning fascinating IT products — SaaS, software, hardware.

Proposal

  • helpful team and experienced mentors during your onboarding;
  • intensive training on LMS platforms and paid trial period;
  • either flexible or fixed schedule (night/evening shifts included);
  • amazing atmosphere (feel it)and equipped with the latest technology office;
  • decent salary in USD, performance bonuses, main Holidays are extra paid;
  • good bonuses for referring friends and acquaintances to our company (referral program);
  • taxi for late hours;
  • coffee, tea, candies, fruits;
  • various sports events and teambuilding; preferential terms and part-compensation for SportLife membership.

Salary
Fixed in USD.

About SupportYourApp (supportyourapp.com)
Founded in 2012 by young Ukrainian entrepreneurs, SupportYourApp is one of the world’s top providers of tech support, solving the problems of 500k+ customers annually. Based in Kyiv and with sales offices in USA, SupportYourApp is a perfect place to start your IT career, not through coding, but by using your foreign languages skills.
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