Customer Support Representative at Attendify (Kyiv)

Qualifications

  • Strong written and spoken English.
  • Outstanding communication and interpersonal skills.
  • Ability to explain complex things in plain language.
  • Proactive problem-solver mindset and can-do attitude.
  • Rotating shifts (8am-5pm, 11am-7pm, 1pm-9pm) or evening shift (3pm-11pm).
  • Weekend shift at least once a month (11am-7pm).
  • Experience and passion for mobile apps (iOS & Android).

As a plus:

  • Experience with CRM-tools and customer service software (ex. Salesforce, Groove, Intercom).
  • Experience in B2B customer support will be a plus.

Responsibilities

Attendify is looking for a curious self-starter to join our Support team. As a Customer Support Specialist, you will help our clients succeed by resolving their technical, billing, and product related questions. You will be on the front line helping ensure our customers have a great experience with the platform and gathering their feedback to help improve our product.

  • Handle and promptly resolve support requests from clients via chat, email, and phone.
  • Work effectively with other departments to drive issues to resolution.
  • Identify support tickets that are sales inquiries and hand them off to the sales team.
  • Write for and maintain articles in Attendify’s Help Center (knowledge base).
  • Report on KPIs and provide your insights & recommendations to improve our customer support team and its processes.
  • Maintain a deep understanding of Attendify’s product and the event technology landscape.

Proposal

  • Thousands of world-famous clients will appreciate your work.
  • Training program and mentorship to shorten your ramp-up time.
  • Work on a team of equals, we don’t waste time on bureaucracy and micromanagement.
  • Competitive salary & career growth opportunities.
  • Education: library, courses, conferences, English classes.
  • Equipment: MacBook Air, monitor, and accessories you might need.
  • Other benefits: lunches, fruits and medical insurance.
  • Great office located in central Kyiv.

About Attendify

An event technology company. Our core product is a mobile event app used at conferences, exhibitions, corporate meetings and other events.

Attendify in numbers:

  • 70+ team members worldwide operating as a united team.
  • 14K+ events served all time.
  • 3K+ clients, among them Google, Facebook, Bloomberg, PepsiCo, and UEFA.
  • Top-5 markets: the US, Canada, UK, Germany, and Australia.

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