Customer support representative (IT field) for B2B Soft (Kyiv)

Qualifications
We are looking for enthusiastic team players with excellent English communication skills and desire to be a part of the international Client support team (based in Kiev office).

Profile: You are analytical thinker, technical minded and customer oriented person with problem-solving abilities and strong customer’s needs understanding. Ideally, you have Technical background or strong desire to explore the field of software products.

Requirements:

  • Fluent and literate English (MUST).
  • Ability to work at night shifts (we provide a taxi).
  • An experienced PC user (General Microsoft Windows knowledge).
  • Previous experience in support function (is a big plus).
  • Technical background and IT education ( is a huge plus).

Responsibilities

  • Help existing and prospective customers by providing them timely and accurate information about B2BSoft products (NOT cold callings).
  • Respond to support queries via phone, email and chat.
  • Address procedural, configuration, software and merchant services related issues.
  • Identify, analyze and troubleshoot technical issues and provide effective solutions.
  • Provide clear and complete documentation and notes on all service inquiries.

Proposal

  • Ability to work in successful IT company with international team.
  • Opportunity to communicate with U.S. retail business representatives.
  • Competitive salary in USD.
  • Night transfer after working hours.
  • Onboarding plans, professional growth and development.
  • English classes with native speaker.
  • Paid vacations: 15 business days; Compensatory leaves and paid Sick days.
  • Great working conditions and comfortable office near downtown (close to the metro station).
  • Professional trainings.
  • Corporate events and great team and friendly atmosphere.

About B2B Soft (b2bsoft.com)
The Company is an innovative IT product company with its headquarter in New-York and development center in Kiev. We focus on delivery of point-of-sales solutions for Wireless and Retail businesses. Large corporate enterprises and small retail operations benefit equally from B2B’s Wireless Standard software platform because it allows them to automate and manage their mission-critical business operations for better back-end support and point-of-sale service.

B2B Soft is extremely well known in the wireless/cellular retail sector, where over 700 companies with 4,000 storefronts nationwide maximize their wireless retail operations with Wireless Standard’s POS solution. We continue meeting the challenges with a strong management team and a support infrastructure committed to work closely with clients to ensure the evolution of our platform is always in sync with their business needs.
We provide support to U.S. and Canadian leading wireless stores that use our products. The Client support team’s main goal is to efficiently serve our growing customer base.

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