Support Specialist at Delfast (Kyiv, remote ok)

Qualifications

  • Strong communication skills.
  • Proactivity and problem-solver mindset.
  • Extremely high level of written English.
  • Experience is not a must if you have a quick learning ability.

Responsibilities

  • Your main role will be to build and support relationships with the community of e-bike admirers and potential customers.
  • You will have to communicate with them on a daily basis across different channels: social media networks (Facebook, Instagram, Quora), live chat, email etc.
  • Resolve support issues for customer inquiries.
  • Become a product expert (remember, we make electric bicycles, so please think thoroughly whether you are interested in this area).
  • Make sure our community members and customers are satisfied with the information they get.
  • Become an essential part of our small team that makes innovative products.

Proposal

  • Office in an awesome place — Unit.City.
  • Young team of outstanding people.
  • Flexible working hours.
  • Paid vacation.

About Delfast (delfastbikes.com)

A smart transportation company. Our e-bike is a current Guinness World Record holder for the longest range for an electric bike on a single charge — 380 km.

Featured in Business Insider, Mashable, Yahoo Tech, Bloomberg and more. We are a small team that creates innovative products, and we are very passionate about what we do.

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